Shipping Policy
Welcome to The Moment Gown’s Shipping Policy. Our primary goal is to ensure your carefully selected occasion wear arrives safely, securely, and in a timely manner to prepare you for your special event. This policy outlines our processing procedures, shipping methods, delivery estimates, and related information for all orders placed on themomentgown.com. We encourage you to review these details to understand your delivery options fully.
Order Processing
Business days are Monday through Friday. Processing includes order verification, payment authorization, and careful preparation of your items for shipment. You will receive an initial order confirmation email shortly after your purchase. Once your order has been packed and handed over to our shipping carrier, you will receive a second email notification containing your tracking number and a link to monitor your shipment’s progress.
Shipping Methods and Domestic Delivery
We partner with reliable carriers to offer several shipping options for destinations within the United States. Shipping charges are calculated based on the selected service, package weight, and destination. All applicable costs will be clearly displayed and itemized for your review before you finalize your purchase at checkout.
We are pleased to offer complimentary Standard Shipping via UPS Ground on all domestic orders that meet a minimum purchase threshold. For orders that do not qualify for this offer, or for customers who require faster delivery, we provide expedited services.
International Shipping
The Moment Gown is delighted to serve an international clientele. We ship to a wide range of countries outside the United States. International shipping costs are calculated dynamically based on your location and order contents and will be displayed at checkout. It is important for international customers to be aware that their order may be subject to import duties, value-added taxes (VAT), customs clearance fees, or other levies imposed by the destination country. These charges are not included in our item price or shipping cost and are the sole responsibility of the recipient. As customs policies vary widely, we recommend contacting your local customs office for more information as we cannot predict or control these fees.
Order Tracking and Delivery Assurance
The tracking number provided in your shipping confirmation email is your key to monitoring your package’s journey. Please allow up to 48 hours for the tracking information to activate in the carrier’s system after you receive the notification. While we strive for seamless delivery, please understand that once a package is in the carrier’s possession, The Moment Gown is not liable for delays caused by carrier logistics, weather events, incorrect shipping information provided by the customer, or unforeseen circumstances. We are also not responsible for packages that are reported as lost or stolen after the carrier has confirmed delivery to the address provided. For any delivery concerns, we encourage you to first use the provided tracking link for the most current status.
Shipping Restrictions
To ensure reliable and trackable delivery, we cannot ship orders to P.O. Box addresses, Army Post Office (APO), Fleet Post Office (FPO), or Diplomatic Post Office (DPO) boxes. A valid street address is required for all shipments.
Damaged or Lost Items
In the rare event that your order arrives damaged, please contact our Customer Care team immediately through the website. We will gladly assist you in initiating a claim and resolving the issue. For packages that are lost in transit according to carrier tracking, please reach out to us, and we will work with the carrier on your behalf to investigate.
This Shipping Policy is designed to provide clarity and confidence as you shop with us. For any specific questions not covered here, please do not hesitate to contact our dedicated support team. Thank you for choosing The Moment Gown.